Customer Service Representative

Move forward as Customer Service Representative at DSV in Venlo

Is tackling operational and logistical challenges music to your ears? Do you always go for the best customer experience? And are you known for your commitment, responsibility and ownership? Then we are looking for you!

You get it done

As a customer service representative, you are the first point of contact for our customers in Venlo. You ensure that all questions, orders and complaints relating to goods storage and transport are handled correctly. You’re on it! 

How do you do this? With your knowledge of operational and logistics processes, you ensure that the correct data and planning are available for the inbound, order picking and outbound processes within our warehouse. You monitor the pick/pack process and identify any disruptions, which you solve and communicate with the customer and carriers. You get this done by: 

• pick and pack process in real time. You do this with the help of our warehouse management system and through internal and external coordination with the customer; 
• signalling disruptions and timely informing the customer(s) about expected delays/changes; 
• acting as first operational point of contact for assigned customer(s) and internal departments; 
• handling customer(s) complaints and relaying these escalations to relevant departments.

Your team stands out within DSV because of the nice mix of international colleagues and a high degree of collegiality. Everyone helps each other and teaches each other the various tasks. We are hard workers, have a good sense of humour (we think) and job satisfaction is our top priority!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses. 

Problems? We don't think of problems, but we think in challenges. We tackle them together as a team, with both hands. Time and time again!,

says Susanne Theeuwen, Supervisor Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for the job! You also know how to transfer this to others. After all, you feel like a fish in the water within transport and logistics; 
• experience in a comparable role, as customer contact employee, customer service employee or similar; 
• a customer-oriented attitude goes without saying; in addition, you know how to master systems quickly and have good communication skills; 
• a good command of the Dutch and English languages, both verbally and in writing.

It all counts for this vacancy of Customer Service Representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV. 

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer: 

• a salary between € 2,397.- and € 3,357.- in accordance with the DSV Solutions collective labour agreement, depending on your knowledge and experience; 
• a professional and informal working environment where your voice counts; 
• 24 holidays, 4 adv-days and 8% holiday pay; 
• a favourable pension scheme, part of which is non-contributory and an own contribution of 5%; 
• access to knowledge and training through our DSV Academy. This allows you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Sanne Reijnders will answer all your questions via +31 (0)6 2303 5118 or sanne.reijnders@dsv.com.

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