Business Change Manager

Move forward as a Business Change Manager at DSV in Hoofddorp

Will you soon be the person dealing with change projects, implementations of new customers including the corresponding improvements in systems? Are you in daily contact with international colleagues and customers about all their system issues?

You get it done

In the Business Change Management department, you and your international colleagues are involved in all kinds of projects. For internal colleagues on the other side of the world as well as for new and existing customers. Making sure things run smoothly and providing support with regard to systems such as Blue Yonder (TMS); you are involved.

How you do this? The Business Change Manager is responsible for managing new client implementations and system implementations for medium to large projects for DSV, with a focus on change management and facilitation initiatives. You may be operating as an intermediary one moment, between client and operational colleagues. And the other moment precisely business support. In both cases in relation to system technical issues. You participate in defining business requirements and defining technical requirements. You involve business users in defining use cases and workflows and map current and future process flows. You get this done by: 

• participating in the solution design process for new customers; 
• successfully executing the three phases of a change project; preparing, managing and reinforcing change;
• serving as liaison between all functional groups involved in new business start-ups (HR, IT, Engineering, Operations, etc.) for new customer implementations and complex IT projects;
• conduct organisational and change assessments to prepare the project team and plan for the expected impact of the (proposed) changes.

Your team stands out within DSV due to its international nature. Your work location is Hoofddorp, where you work directly with Linda. Your two other colleagues work at a US location. The working language is English. On the one hand with your colleagues in your team and on the other with colleagues and contacts outside the Netherlands. Furthermore, the team is sociable, in for a nice chat and there is definitely laughter.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

As Business Change Manager, you are the point person for the business as well as our customers regarding system-technical issues. To keep everything running, 

says Jennifer Hill, Director Business Change Management.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• hbo working and thinking level, supplemented by at least 3 years' work experience in a similar position;
• good analytical skills, which you use on a daily basis in various activities;
• a healthy dose of assertiveness, independence and knowing how to prioritise;
• good to excellent knowledge of English (spoken and written);
• preferably experience with Blue Yonder Transportation Management System (TMS) and MS Office;
• up-to-date experience with IT workflow tools such as Jira and Confluence.

It all counts for this vacancy of Business Change Manager in Hoofddorp. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer: 

• 28 holidays per year and 8% holiday pay paid out in May; 
• 5% gratuity paid out in November;
• a favourable pension scheme, part of which is non-contributory and a 5% own contribution; 
• access to knowledge and training via our DSV Academy and external (logistics) study opportunities.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Jeroen de Wit will answer all your questions via +31 (0)6 8229 7557 or jeroen.dewit@nl.dsv.com.

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